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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 11, 2024 by Employer details Spirol Industries, Ltd

Job details

*Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!* *At SPIROL, we work with our customers to help them succeed. From automobiles to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.* *We are looking for a Customer Service Representative to join our talented team in Windsor, ON. This role is 100% on site.* *WHAT YOUR RESPONSIBILITIES WILL BE AT SPIROL:* In our Customer Service Representative role, you are responsible for handling all order fulfillment related functions for the organization. You are the in-house representative for the customer, and you are responsible for working both with the customer and various SPIROL team members to ensure all customer needs are met in a timely manner. You utilize your strong innovation skills to exhaust all options available in the pursuit of meeting customer expectations while simultaneously ensuring SPIROL?s best interests. *WHAT YOUR DAY WILL LOOK LIKE:* * You will actively manage customer demand. * You will solicit customer orders when the customer?s firm orders drop below a reasonable window, and you review order pattern trends to identify changes. * You provide timely and accurate responses to customer orders and inquiries, and you develop strong one-on-one business relationships with customers. * Executes order review on all incoming orders and releases including but not limited to pricing, delivery and payment terms. * You will proactively communicate and resolve issues that arise with customers, including scheduling changes, delivery issues and soft collections. * Scheduled hours of 8:30am ? 5:00pm. *THE SUCCESSFUL CANDIDATE WILL HAVE:* * Strong computer and customer service experience, preferably in a technical setting * Excellent communication skills * Computer experience with EDI, SAP or JD Edwards would be an asset * Experience working within automotive customer?s portals would be an asset *WHY SPIROL:* SPIROL offers competitive wages, double-matched Pension Plan, comprehensive Benefits package after 90 days, generous vacation and holiday packages (10 paid holidays a year), Employee assistance programs and tuition subsidies. We offer two weeks? vacation in first year plus additional days can be earned with our Paid Time Off policy. Monthly corporate events. Apply today to learn how you can get started on an incredible and rewarding journey with SPIROL! Follow us on Facebook or at ca.spirol.com/careers/ Careers Video Link: https://www.youtube.com/watch?v+d3OEoDZdnXl *Equal Employment Opportunity Employer: *SPIROL Industries Ltd. is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status. SPIROL Industries Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Job Type: Full-time Pay: $21.00-$25.00 per hour Expected hours: 40 per week Benefits: * Casual dress * Company events * Company pension * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site gym * On-site parking * Paid time off * RRSP match * Tuition reimbursement * Vision care Schedule: * Monday to Friday Education: * Secondary School (preferred) Work Location: In person