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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative (CSR)

Posted on December 14, 2024 by Employer details Britnell

Job details

*Job description* If you have a passion for helping others and enjoy working in a collaborative environment, then you'll love being part of our incredible team. We are seeking an individual with exceptional interpersonal skills to join our customer service team. You will play a vital role in assisting customers with their healthcare needs and finding the perfect solutions for them. As a Customer Service Agent, you will become a product expert in a range of products, including incontinence supplies, other medical items, and adaptive clothing. You will answer customer inquiries, provide product knowledge and process orders. Along the way, you will learn about our business and help us improve what we do by using your knowledge and experience to drive change. *Why Choose Britnell?* Britnell is an Oakville based company. We have several ecommerce businesses which address customer needs in health care, fashion and education. Our primary focus is providing essential products to the senior care market. We believe in working hard while having fun along the way. Our commitment and enthusiasm show in everything we do. We are always looking for ways to improve, whether that is system or process related, we encourage staff feedback and suggestions. If you are seeking a workplace where your suggestions are taken seriously and your voice is heard, this is the place for you. *What qualities you can bring to Britnell:* * Positive and motivated attitude with a strong compassion for customers * The ability to become a product expert in a range of products and deliver this information to customers in a clear and professional manner * Comfortable speaking on the phone regularly to customers, with patience * Computer skills, the ability to easily navigate software, (Google Workspace, Excel, Gmail) and the ability to learn new software * Capability to manage time and prioritize tasks effectively * Detail oriented * Efficiency when maintaining customer and order information * Fluency in English (written and spoken) *Job Details* Job Type: Full-Time Salary: $40,000 per year \*Guaranteed pay increase after 1 year Schedule: 9:00am and 5:30pm EST Monday to Friday Education: Secondary School (preferred) Experience: Customer service: 1 year (preferred) Language: English (required) Work Location: Oakville, ON L6L 5V3 _*Ready to Apply?*_ We?d love to hear from you! To apply, please submit your resume and a cover letter. In your cover letter, tell us: * A bit about yourself and why you?re excited about this role. * Answer this fun question: If you could have any superpower, what would it be and why? *Applications that include a cover letter and answer the question will be guaranteed to move to the next stage of the process.* Job Type: Full-time Pay: $40,000.00 per year Flexible language requirement: * French not required Schedule: * Monday to Friday Ability to commute/relocate: * Oakville, ON L6L 5V3: reliably commute or plan to relocate before starting work (required) Work Location: In person