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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 16, 2024 by Employer details Richters Herbs

Job details

Do you have a keen interest in herbs and gardening? Richters Herbs is a renowned manufacturer and retailer of live herbs, herb seeds, and herb-related products. We are currently seeking a patient, friendly, and dedicated Customer Service Representative for our online and retail store environments. If you possess exceptional sales, merchandising, communication and problem-solving skills, and strive to provide unparalleled customer experiences, we would love to hear from you. *Key Responsibilities:* *Online Store:* * Patiently and efficiently addressing and resolving issues with orders, such as plants that have sustained damage during shipping and issues with the germination of seeds * Delivering outstanding customer service that aligns with our company values of kindness, empathy, and passion for herbs and gardening * Responding with empathy and a strong sense of understanding "what the customer wants to hear" to ensure the best possible experience for every customer * Acting as the liaison between experts and customers for inquiries regarding plant care, plant suggestions, or questions about the uses of herbs * Support with the processing and invoicing of online orders*Retail Store:* * Customer Service: Assist customers, answer inquiries, and provide product recommendations to enhance their shopping experience. * Sales: Actively engage with customers to promote products, up sell, and meet or exceed sales targets. * Merchandising: Maintain visual appeal by arranging products on shelves, racks and displays, ensuring they?re organized, clean, and well-presented. * Plant care: Tending to plants watering them and cutting back as needed. * Inventory Management: Monitor stock levels, restock shelves, and notify management of low inventory to prevent out-of-stock situations. * Product Knowledge: Stay informed about the features, benefits and uses of products to effectively communicate information to customers. * Price Labelling: Ensure accurate pricing and labelling of products, promotions and discounts. * Loss Prevention: Help prevent losses by remaining vigilant, following procedures for plant care. * Cash Handling: Accurately process transactions accurately using cash register point of sale system. * Customer Feedback: Gather customer feedback, preferences and concerns to assist in improving the store?s offerings and service. * Store Maintenance: Assist in maintaining a clean and organized store environment by tidying up shelves, cleaning display areas and ensuring a safe shopping environment. * Team Collaboration: Coordinate with colleagues and management to ensure smooth store operations, including sharing insights on customer preferences and trends. *Requirements:* * Exceptional communication and problem-solving skills. * High level of empathy and a strong customer focus. * Knowledge or genuine interest in herbs and gardening. * Proficient POS system and computer skills, especially with email, Facebook, and Instagram. * Previous experience in customer service, sales and merchandising, is an asset. *Work Schedule:* This is a full time position utilizing your skills and experience for our online and retail operations. We offer a relaxed and friendly work environment and an opportunity to deepen your knowledge about the fascinating world of herbs and gardening. To apply, please send your resume and cover letter to hr@richters.com. Please note that only those selected for an interview will be contacted. We look forward to the prospect of you becoming a key part of our team! Job Types: Full-time, Contract Contract length: 5 months Pay: $17.20 per hour Expected hours: 22.5 ? 37.5 per week Benefits: * Casual dress * On-site parking * Store discount Flexible language requirement: * French not required Schedule: * Day shift * Monday to Friday Ability to commute/relocate: * Goodwood, ON L0C 1A0: reliably commute or plan to relocate before starting work (required) Education: * Seconda