Discover jobs
Job Search
customer service clerks supervisor
Title posted on Jobillico - Customer Service Supervisor
Posted on December 16, 2024 by Employer details Fed Supply
Job details
<p>Hello ! I'm Anissa, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your world.</p><p>Bonjour ! Je suis Anissa, Conseillère en recrutement pour l'agence de placement Fed Supply, spécialiste par excellence dans les domaines de la chaîne d'approvisionnement, de la logistique, du transport, et du service client - proposant des emplois temporaires et permanents sur la Grande Région de Montréal. Notre équipe, experte en Supply Chain et Logistique, parle votre langage et évolue dans votre univers.</p><p>We support a human-sized company specializing in the distribution of trendy products. My client's core values are based on the importance of human relations and a balanced lifestyle, for both employees and customers. <br>If you are passionate about fashion and are looking for a working environment where well-being and human values come first, this opportunity is for you! <br> <br>Your responsibilities are : <br> <br>Service Excellence: Ensure exceptional customer service, both online and in-store, by striving for continuous improvement and maintaining high quality standards. <br> <br>Daily Supervision: Manage the customer service team on a daily basis, ensuring efficiency, customer satisfaction and compliance with company policies. <br> <br>Performance Management: Monitor and analyze team performance (KPIs) and develop strategies to constantly improve results. <br> <br>Quality Assessment: Regularly listen to agent calls to assess service quality, identify areas for improvement and provide constructive feedback. <br> <br>Escalation Management: Handle complex customer interactions, by phone and e-mail, to ensure fast and efficient problem resolution. <br> <br>Scheduling: Create and manage agent schedules to ensure adequate coverage and responsive, efficient customer support at all times. <br> <br>Team Development: Provide coaching and mentoring to agents to improve their customer service and problem-solving skills, fostering their professional growth. <br> <br>Team Communication: Organize regular meetings to share updates, best practices and discuss challenges, reinforcing team cohesion and efficiency. <br> <br>Analysis and Reporting: Compile and analyze team performance reports and customer feedback to identify trends and adjust strategies. <br> <br>Customer Loyalty: Develop strategies to increase customer loyalty by improving their experience. <br>Interdepartmental collaboration: Work with other departments to ensure a seamless customer experience and solve problems. <br> <br>Multi-channel management: Ensure effective customer support via online chat, telephone and other channels, especially when staff are absent. <br> <br>Store Support: Manage point-of-sale requests and complaints, and monitor merchandise returns and deliveries.</p><p>- Completed college diploma; <br>- Minimum 5 years experience in customer service; <br>- Fluently bilingual (written, spoken). <br>- Ability to adapt and cope with change; <br>- Ability to work in a fast-paced environment. <br>- Organized, quick and meticulous; <br>- Autonomous and resourceful; <br>- Knowledge of Microsoft Office suite and websites.</p>- LocationMontréal, QC
- Workplace information On site
- Salary$50,000 to $80,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14991779
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: