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organizational services head
Title posted on CareerBeacon - Senior Change Manager
Posted on December 18, 2024 by Employer details TD Bank
Job details
Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Enterprise Enabling FunctionsPay Details:$108,800 - $163,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIESCUSTOMERLead a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectivesAnalyze impacts / risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business resultsUnderstand, clarify and lead work packages of each assigned initiative / project inclusive of constraints (e.g., time, cost, people resources) and maintain a customer-centric approachProvide recommendations and direction based on the end-to-end customer experience when making decisionsLead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of changeAssess and ensure that customer and employee experience / stakeholder impacts are appropriately understood and managedEngage appropriate stakeholders to identify and manage required outcomes of projects for the businessProvide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall projectRespond to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organizationIdentify and lead problem resolution to ensure customer needs are met for own area as assignedCollaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the projectEnsure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolutionCollaborate with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc.SHAREHOLDERCreate change plans and activities that drive adoption of changeDevelop change strategies, plans, and activities that drive adoption of change and benefits realization based on business needsWork with Business Owner/Sponsor to identify change adoption metricsAdhere to enterprise frameworks or methodologies that relate to activities for business areaEnsure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business prioritiesConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateEnsure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situationsConduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audienceConduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the e- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2129962
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