Job description Agent, Station Services - Airline in the West Coast–Northern Peninsula–Labrador Region

Find out what work is like for an agent, station services - airline in Canada. This work description is applicable to all Airline ticket and service agents (NOC 64312).

Airline ticket and service agents

Description

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Job duties

Here are some of the main activities and tasks that Airline ticket and service agents have to perform, and some of the physical demands they involve:

  • Airline passenger, baggage and ticket agents
  • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
  • Assist pre-boarding passengers and provide information on fares and flight schedules and routes
  • Trace lost, delayed or misdirected baggage for customers.
  • Airline cargo and freight agents
  • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
  • Trace lost or misdirected cargo and maintain shipping and other records
  • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
  • Relay operational messages to operations control and downline stations
  • Calculate load weights for compartments of aircraft using charts and computers
  • Plan load to distribute and balance cargo.
  • Airline reservation agents
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
  • Provide information on airline passengers and process mileage points.

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 64312), and a list of similar occupations:

  • airline baggage agent
  • airline cargo agent
  • airline load planner
  • airline passenger agent
  • airline reservation agent
  • airline ticket agent
  • baggage tracer - airline
  • client service representative - airline
  • counter services agent - airline
  • customer service agent - airline
  • station agent - airline

Similar occupations Help - Similar occupations

Sources Occupational and Skills Information System & National Occupational Classification

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