Job prospects Financial Customer Service Representative in the Capitale-Nationale Region

Over the past few years (2021-2023), there was a labour shortage for Customer services representatives - financial institutions in the Capitale-Nationale Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Customer services representatives - financial institutions (NOC 64400) in the Capitale-Nationale region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

In recent years, the financial services sector has been rapidly changing. Several innovative technologies have been implemented to facilitate access to these services.  

Increased use of applications and the digitization in financial services, the consolidation of bank branches and the closure of several service locations, particularly in rural areas, may moderate hiring opportunities in this occupational group.              

The occupation is generally an entry point into the financial services sector. Staff turnover should create employment opportunities.  

The fact that bank branches are increasingly moving away from their traditional face-to-face activities towards financial advisory services could change the nature of the roles, responsibilities and skills required for the occupation in the years to come.    

Here are some key facts about Customer services representatives - financial institutions in the Capitale-Nationale region:

• Approximately 900 people worked in this occupation in May 2021.
• Customer services representatives - financial institutions mainly work in the following sectors:
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 93%

Source Labour Market Information | Prospects Methodology