Job prospects Call Centre Agent - Customer Service in the Saint John–St. Stephen Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Saint John–St. Stephen Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in the Saint John - St. Stephen region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

• Other customer and information services representatives are employed across a variety of industries including in insurance, contact centres, and telecommunications.
• Technological advancements such as automated telephone systems and self-serve applications over the internet will limit employment growth in the long term and alter the job functions of this occupation. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover.
• Many positions are offered with remote and hybrid work possibilities.
• Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.

Here are some key facts about Other customer and information services representatives in the Saint John - St. Stephen region:

• Approximately 1,820 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Management and Administrative Services (NAICS 55-56): 47%
  • Retail Trade (NAICS 44-45): 12%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
  • Federal government public administration (NAICS 911): 7%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%

Source Labour Market Information | Prospects Methodology