Job prospects Answering Service Operator in the Outaouais Region

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Explore current and future job prospects for people working as "Receptionists" in the Outaouais Region or across Canada.

Current and future job prospects

These outlooks were updated on November 29, 2023.

Recent trends from the past 3 years

Labour surplus

Over the past few years (2021-2023), there was a labour surplus for Receptionists in the Outaouais Region. There were more workers available than job openings in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

Job outlook over the next 3 years

Very limited

The employment outlook will be very limited for Receptionists (NOC 14101) in the Outaouais region for the 2023-2025 period.

The following factors contributed to this outlook:

Employment decline will lead to the loss of some positions.
Not many positions will become available due to retirements.
There are several unemployed workers with recent experience in this occupation.

The use of hybrid and remote working methods since the pandemic has affected the demand for this occupation. This transition has also led to a change in the traditional tasks of receptionists and broadened the skills required to practise this profession. For example, technical skills and digital tool management have become important.

The automation of certain tasks, such as automated telephone answering services, online appointment booking or inquiries and digital recording, has freed up these workers from certain tasks so that they can concentrate on other important ones.

The number of workers available in this profession reduces job opportunities for candidates without experience and few skills. Businesses tend to favour those who are bilingual and have computer knowledge and experience.

Here are some key facts about Receptionists in the Outaouais region:

Approximately 1,450 people worked in this occupation in May 2021.
Receptionists mainly work in the following sectors:
- Ambulatory health care services and hospitals (NAICS 621-622): 27%
- Nursing and residential care facilities and social assistance (NAICS 623-624): 11%
- Retail Trade (NAICS 44-45): 10%
- Other services (except public administration) (NAICS 81): 9%
- Professional, scientific and technical services (NAICS 54): 8%

Source Labour Market Information | Prospects Methodology