Job prospects Answering Service Operator in the Capitale-Nationale Region

Over the past few years (2021-2023), there was a labour surplus for Receptionists in the Capitale-Nationale Region. There were more workers available than job openings in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be limited for Receptionists (NOC 14101) in the Capitale-Nationale region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

The use of hybrid and remote working methods since the pandemic has affected the demand for this occupation. This transition has also led to a change in the traditional tasks of receptionists and broadened the skills required to practise this profession. For example, technical skills and digital tool management have become important.

The automation of certain tasks, such as automated telephone answering services, online appointment booking or inquiries and digital recording, has freed up these workers from certain tasks so that they can concentrate on other important ones.

The number of workers available in this profession reduces job opportunities for candidates without experience and few skills. Businesses tend to favour those who are bilingual and have computer knowledge and experience.

Here are some key facts about Receptionists in the Capitale-Nationale region:

• Approximately 1,850 people work in this occupation.
• Receptionists mainly work in the following sectors:
  • Ambulatory health care services and hospitals (NAICS 621-622): 30%
  • Retail Trade (NAICS 44-45): 9%
  • Accommodation and food services (NAICS 72): 7%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
  • Nursing and residential care facilities and social assistance (NAICS 623-624): 7%

Source Labour Market Information | Prospects Methodology