Job prospects Contact Centre Supervisor in the Edmonton Region

Over the past few years (2021-2023), the labour market was balanced for Customer and information services supervisors in the Edmonton Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in the Edmonton region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Customer and information services supervisors in the Edmonton region:

• Approximately 270 people worked in this occupation in May 2021.
• Customer and information services supervisors mainly work in the following sectors:
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 38%
  • Wholesale trade (NAICS 41): 15%
  • Construction (NAICS 23): 8%
  • Ambulatory health care services and hospitals (NAICS 621-622): 7%
  • Retail Trade (NAICS 44-45): 6%

Source Labour Market Information | Prospects Methodology