Job prospects Contact Centre Supervisor in the Calgary Region

Over the past few years (2021-2023), the labour market was balanced for Customer and information services supervisors in the Calgary Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be good for Customer and information services supervisors (NOC 62023) in the Calgary region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Several positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Here are some key facts about Customer and information services supervisors in the Calgary region:

• Approximately 320 people worked in this occupation in May 2021.
• Customer and information services supervisors mainly work in the following sectors:
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 20%
  • Retail Trade (NAICS 44-45): 18%
  • Federal government public administration (NAICS 911): 13%
  • Transportation and warehousing (NAICS 48-49): 12%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%

Source Labour Market Information | Prospects Methodology