Job prospects Telephone Service Assistant in the Nord-du-Québec Region

Over the past few years (2021-2023), there was a large labour surplus for Receptionists in the Nord-du-Québec Region. There were far more workers available than job openings in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be very limited for Receptionists (NOC 14101) in the Côte-Nord and Nord-du-Québec regions for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

The use of hybrid and remote working methods since the pandemic has affected the demand for this occupation. This transition has also led to a change in the traditional tasks of receptionists and broadened the skills required to practise this profession. For example, technical skills and digital tool management have become important.

The automation of certain tasks, such as automated telephone answering services, online appointment booking or inquiries and digital recording, has freed up these workers from certain tasks so that they can concentrate on other important ones.

The number of workers available in this profession reduces job opportunities for candidates without experience and few skills. Businesses tend to favour those who are bilingual and have computer knowledge and experience.

Here are some key facts about Receptionists in the Côte-Nord and Nord-du-Québec regions:

• Receptionists mainly work in the following sectors:
  • Ambulatory health care services and hospitals (NAICS 621-622): 18%
  • Nursing and residential care facilities and social assistance (NAICS 623-624): 13%
  • Professional, scientific and technical services (NAICS 54): 9%
  • Retail Trade (NAICS 44-45): 8%
  • Other services (except public administration) (NAICS 81): 8%

Source Labour Market Information | Prospects Methodology