Job prospects Customer Service Supervisor - Retail in Québec

Explore current and future job prospects for people working as a "customer service supervisor - retail" in Québec or across Canada.

Job opportunities in Québec

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be good for Retail sales supervisors (NOC 62010) in Quebec for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

The evolution of this occupation is linked to the trends that influence the retail industry.

Inflation and rising interest rates could decrease the sale of luxury goods. Retailers of essential products may be less affected.

While the rise of e-commerce is helping to reduce in-store traffic, the fact that many of these supervisors work in neighbourhood stores such as grocery, drug and convenience stores is helping to create new positions.

While the employment outlook for this occupation is good at the provincial level, it will be moderate in the regions of Côte-Nord and Nord-du-Québec.

Here are some key facts about Retail sales supervisors in Quebec:

• Approximately 51,400 people work in this occupation.
• Retail sales supervisors mainly work in the following sectors:
  • Other retail stores (NAICS 44-45, except 445): 56%
  • Food and beverage stores (NAICS 445): 24%
  • Wholesale trade (NAICS 41): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 77% compared to 82% for all occupations
  • Part-time workers: 23% compared to 18% for all occupations
• 70% of retail sales supervisors work all year, while 30% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
• Less than 5% of retail sales supervisors are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 37% compared to 52% for all occupations
  • Women: 63% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 14% compared to 12% for all occupations
  • high school diploma or equivalent: 34% compared to 19% for all occupations
  • apprenticeship or trades certificate or diploma: 14% compared to 19% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 24% compared to 22% for all occupations
  • bachelor's degree: 10% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 11% for all occupations

Breakdown by region

Explore job prospects in Québec by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "customer service supervisor - retail" Retail sales supervisors (NOC 62010) or across Canada.

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