Job prospects Call Center Operator - Services in British Columbia

Explore current and future job prospects for people working as a "call center operator - services" in British Columbia or across Canada.

Job opportunities in British Columbia

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Dispatchers (NOC 14404) in British Columbia for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.
• Due to the seasonal nature of this occupation, employment opportunities tend to be more favourable during the summer months.

Here are some key facts about Dispatchers in British Columbia:

• Approximately 4,200 people work in this occupation.
• Dispatchers mainly work in the following sectors:
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 17%
  • Truck transportation (NAICS 484): 16%
  • Construction (NAICS 23): 8%
  • Transit and ground passenger transportation (NAICS 485): 8%
  • Federal government public administration (NAICS 911): 8%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 88% compared to 78% for all occupations
  • Part-time workers: 12% compared to 22% for all occupations
• 70% of dispatchers work all year, while 30% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 42 weeks for all occupations.
• 5% of dispatchers are self-employed compared to an average of 17% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 46% compared to 52% for all occupations
  • Women: 54% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 7% compared to 8% for all occupations
  • high school diploma or equivalent: 44% compared to 28% for all occupations
  • apprenticeship or trades certificate or diploma: 14% compared to 13% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 17% compared to 17% for all occupations
  • bachelor's degree: 15% compared to 22% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 12% for all occupations

Breakdown by region

Explore job prospects in British Columbia by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

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