Job prospects Help Desk Agent, Technical in Québec

Explore current and future job prospects for people working as a "help desk agent, technical" in Québec or across Canada.

Job opportunities in Québec

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be moderate for User support technicians (NOC 22221) in Quebec for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in Quebec:

• Approximately 17,650 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Computer systems design services (NAICS 5415): 23%
  • Information and cultural industries (NAICS 51): 15%
  • Finance, insurance, real estate and leasing (NAICS 52, 53): 10%
  • Management and administrative services (NAICS 55, 56): 5%
  • Federal government public administration (NAICS 911): 5%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 91% compared to 82% for all occupations
  • Part-time workers: 9% compared to 18% for all occupations
• 75% of user support technicians work all year, while 25% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
• Less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 77% compared to 52% for all occupations
  • Women: 23% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 12% for all occupations
  • high school diploma or equivalent: 16% compared to 19% for all occupations
  • apprenticeship or trades certificate or diploma: 18% compared to 19% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 40% compared to 22% for all occupations
  • bachelor's degree: 16% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: 7% compared to 11% for all occupations

Breakdown by region

Explore job prospects in Québec by economic region.

Source Labour Market Information | Prospects Methodology

Job prospects elsewhere in Canada

Explore current and future job prospects for people working as a "help desk agent, technical" User support technicians (NOC 22221) or across Canada.

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