Job prospects Help Desk Agent, Technical in the Moncton–Richibucto Region

Over the past few years (2021-2023), the labour market was balanced for User support technicians in the Moncton–Richibucto Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for User support technicians (NOC 22221) in the Moncton - Richibucto region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

• User support technicians are employed by information technology units in both the private and the public sector.
• Candidates are expected to be familiar with common computing and network equipment.
• Certification or training provided by software vendors may be required by some employers.
• Some on-the-job training is generally provided by employers.
• Strong interpersonal skills and bilingualism will enhance job prospects.

Here are some key facts about User support technicians in the Moncton - Richibucto region:

• Approximately 740 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 27%
  • Management and Administrative Services (NAICS 55-56): 21%
  • Federal government public administration (NAICS 911): 16%
  • Professional, scientific and technical services (NAICS 54): 11%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%

Source Labour Market Information | Prospects Methodology