Job prospects Systems Support Representative in the Gaspésie–Îles-de-la-Madeleine Region

We were not able to determine labour market conditions for User support technicians in the Gaspésie–Îles-de-la-Madeleine Region over the past few years (2021-2023) because of low employment levels in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for User support technicians (NOC 22221) in the Gaspésie - Îles-de-la-Madeleine region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Employment in this occupation is primarily driven by the demand for IT services. The majority of workers focus on system design and related services, while a portion are employed in the information, finance and insurance industries, as well as various other sectors, due to the widespread use of IT equipment in diverse professional environments.

The evolution of digital technologies, the increasing complexity of networks, and the proliferation of applications are transforming work methods, providing a significant advantage to these technicians workers.

Additionally, the geographical dispersion of work teams, as more and more organizations adopt hybrid work models, is expected to continue benefiting this professional group. Workers also require frequent support to perform their tasks efficiently.

However, the development of artificial intelligence could negatively affect the prospects of this occupation by automating many simple tasks and enabling the use of chatbots, thus reducing the need for human intervention. This will require a shift in skills towards this emerging new technology.

Here are some key facts about User support technicians in the Gaspésie - Îles-de-la-Madeleine region:

• Approximately 50 people worked in this occupation in May 2021.
• User support technicians mainly work in the following sectors:
  • Ambulatory health care services and hospitals (NAICS 621-622): 51%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 47%

Source Labour Market Information | Prospects Methodology