Job prospects Customer Support Representative - Wholesale in Québec

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Explore current and future job prospects for people working as a "customer support representative - wholesale" in Québec or across Canada.

Job opportunities in Québec

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Technical sales specialists - wholesale trade (NOC 62100) in Quebec for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Employment in this occupation is evolving in response to trends that influence wholesale trade, machine manufacturing, and computer systems design.

Investments in machinery, especially due to the accelerating movement toward automation and integration of new technologies into production processes, should also favour these professionals. However, uncertainty over the international market, a generalized slowdown in the economy, and challenges related to vacant positions will restrict job growth.

Research activities, as well as investments in telecommunications and computer services, are expected to contribute to the hiring of these professionals, while the popularity of e-commerce, wireless network access and cybersecurity remain high.

The needs of the construction and home renovation industries support the demand for building materials and supplies, thereby supporting jobs at wholesale businesses that deal directly with contractors in this industry. However, inflation and rising interest rates causing a loss of household purchasing power could lead to reduced consumption and dampen employment in this industry segment.

While the employment outlook for this occupation is moderate at the provincial level, it will be limited in the Estrie region.

Here are some key facts about Technical sales specialists - wholesale trade in Quebec:

• Approximately 24,650 people work in this occupation.
• Technical sales specialists - wholesale trade mainly work in the following sectors:
  • Wholesale trade (NAICS 41): 49%
  • Construction (NAICS 23): 8%
  • Information and cultural industries (NAICS 51): 6%
  • Other retail stores (NAICS 44-45, except 445): 5%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 95% compared to 82% for all occupations
  • Part-time workers: 5% compared to 18% for all occupations
• 78% of technical sales specialists - wholesale trade work all year, while 22% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 43 weeks for all occupations.
• 8% of technical sales specialists - wholesale trade are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 71% compared to 52% for all occupations
  • Women: 28% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 12% for all occupations
  • high school diploma or equivalent: 17% compared to 19% for all occupations
  • apprenticeship or trades certificate or diploma: 14% compared to 19% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 23% compared to 22% for all occupations
  • bachelor's degree: 31% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: 10% compared to 11% for all occupations

Breakdown by region

Explore job prospects in Québec by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "customer support representative - wholesale" Technical sales specialists - wholesale trade (NOC 62100) or across Canada.

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