Competencies Customer Service Representative - Call Centre in the Moncton–Richibucto Region

Find out what competencies you typically need to work as a customer service representative - call centre in Canada.

Skills Help - Skills

Proficiency or complexity level
Oral Communication: Active Listening 3 - Moderate Level
Negotiating 3 - Moderate Level
Persuading 3 - Moderate Level
Learning and Teaching Strategies 3 - Moderate Level
Coordinating 2 - Low Level
Instructing 2 - Low Level
Monitoring 2 - Low Level
Time Management 2 - Low Level
Digital Literacy 2 - Low Level
Writing 2 - Low Level

Personal Attributes Help - Personal Attributes

Importance
Service Orientation 4 - Highly important
Stress Tolerance 4 - Highly important
Independence 4 - Highly important
Concern for Others 4 - Highly important
Collaboration 4 - Highly important
Adaptability 4 - Highly important
Attention to Detail 4 - Highly important
Active Learning 3 - Important
Innovativeness 3 - Important
Social Orientation 3 - Important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Client Service 3 - Advanced Level
Clerical 2 - Intermediate Level
Manufacturing, Processing and Production 1 - Basic Level
Logistics 1 - Basic Level
Telecommunications 1 - Basic Level
Languages 1 - Basic Level
Mathematics 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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