Competencies Telephone Clerk in the North Region

Find out what competencies you typically need to work as a telephone clerk in Canada. These skills are applicable to all Receptionists (NOC 14101).

Skills Help - Skills

  • Switchboard and answering service operators
    Proficiency or complexity level
    Reading Comprehension 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level
    Oral Communication: Oral Expression 2 - Low Level
    Negotiating 2 - Low Level
    Social Perceptiveness 2 - Low Level
    Systems Analysis 2 - Low Level
    Coordinating 1 - Lowest Level
    Instructing 1 - Lowest Level
    Monitoring 1 - Lowest Level
  • Telephone operators
    Proficiency or complexity level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level
    Oral Communication: Oral Expression 2 - Low Level
    Social Perceptiveness 2 - Low Level
    Problem Solving 2 - Low Level
    Critical Thinking 2 - Low Level
    Coordinating 1 - Lowest Level
    Instructing 1 - Lowest Level
    Monitoring 1 - Lowest Level
    Time Management 1 - Lowest Level
  • Receptionists
    Proficiency or complexity level
    Coordinating 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Reading Comprehension 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level
    Oral Communication: Oral Expression 2 - Low Level
    Negotiating 2 - Low Level
  • Hospital admitting clerks
    Proficiency or complexity level
    Time Management 3 - Moderate Level
    Oral Communication: Active Listening 3 - Moderate Level
    Oral Communication: Oral Comprehension 3 - Moderate Level
    Social Perceptiveness 3 - Moderate Level
    Coordinating 2 - Low Level
    Monitoring 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Reading Comprehension 2 - Low Level

Skills

Skills are capabilities that you develop over time. Different jobs require different skills. You will need them to do a good job in your roles, tasks, and duties.

Personal Attributes Help - Personal Attributes

  • Switchboard and answering service operators
    Importance
    Social Orientation 4 - Highly important
    Independence 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Stress Tolerance 3 - Important
    Concern for Others 3 - Important
    Active Learning 2 - Somewhat important
    Innovativeness 2 - Somewhat important
    Service Orientation 2 - Somewhat important
  • Telephone operators
    Importance
    Social Orientation 4 - Highly important
    Independence 4 - Highly important
    Innovativeness 3 - Important
    Service Orientation 3 - Important
    Stress Tolerance 3 - Important
    Concern for Others 3 - Important
    Collaboration 3 - Important
    Adaptability 3 - Important
    Active Learning 2 - Somewhat important
    Creativity 2 - Somewhat important
  • Receptionists
    Importance
    Social Orientation 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Service Orientation 3 - Important
    Stress Tolerance 3 - Important
    Independence 3 - Important
    Innovativeness 2 - Somewhat important
  • Hospital admitting clerks
    Importance
    Concern for Others 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Innovativeness 3 - Important
    Service Orientation 3 - Important
    Social Orientation 3 - Important
    Stress Tolerance 3 - Important
    Independence 3 - Important
    Leadership 3 - Important

Personal Attributes

Personal attributes are the traits that you are born with. You can develop them through your social context and personal experiences. Different jobs require different personal attributes. Personal attributes are important at work because they influence how you are, and how you do things.

Interest Help - Interest

Realistic jobs

Realistic jobs are all about handling objects, tools, machines, or animals in a standard way. Many of these jobs don’t involve a lot of paperwork or teamwork.

Investigative jobs

Investigative jobs are all about studying things in an organized or creative way. These things can be physical, natural, or cultural. People in those jobs must think a lot, work with ideas, search for facts and solve problems.

Artistic jobs

Artistic jobs are all about expressing yourself in a creative way to make visual, performing, written, or applied art. They often involve working with forms, designs and patterns. Most of the time, people in those jobs don’t have to follow clear rules.

Social jobs

Social jobs are all about working with people. This often involves interacting with others to help, care, teach, or inform them.

Enterprising jobs

Enterprising jobs are all about taking action to achieve goals for a group or for yourself. This often involves starting and completing projects. People in those jobs often have to influence, lead and mobilize others. They sometimes also have to take risks and decisions or deal with business.

Conventional jobs

Conventional jobs are all about following procedures and routines. This may involve tasks like keeping records, filing paperwork and copying documents. It may also involve working with data to organize and process it in a planned way. People in those jobs often have to report to a clear chain of command. They tend to focus more on data and details than ideas.

Interest

Interests reflect your preferences for work environments and outcomes. Different jobs require different interests.

Knowledge Help - Knowledge

  • Switchboard and answering service operators
    Knowledge level
    Client Service 2 - Intermediate Level
    Clerical 1 - Basic Level
    Communications and Media 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
  • Telephone operators
    Knowledge level
    Client Service 2 - Intermediate Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Clerical 1 - Basic Level
    Communications and Media 1 - Basic Level
  • Receptionists
    Knowledge level
    Clerical 2 - Intermediate Level
    Client Service 2 - Intermediate Level
    Accounting 1 - Basic Level
    Communications and Media 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Hospitality 1 - Basic Level
  • Hospital admitting clerks
    Knowledge level
    Clerical 2 - Intermediate Level
    Client Service 2 - Intermediate Level
    Biology 1 - Basic Level
    Communications and Media 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Mental Health 1 - Basic Level
    Physical Health 1 - Basic Level
    Public Safety and Security 1 - Basic Level

Knowledge

Knowledge refers to the understanding of different theories and practices. Different jobs require different knowledge. You need specific knowledge to do tasks and activities in a specific field.

Source Occupational and Skills Information System

Labour Market Information Survey
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