Competencies Citizen Services Officer (CSO) - Government Services in the North Central Region

Find out what competencies you typically need to work as a citizen services officer (CSO) - government services in Canada.

Skills Help - Skills

Proficiency or complexity level
Instructing 3 - Moderate Level
Digital Literacy 3 - Moderate Level
Writing 3 - Moderate Level
Reading Comprehension 3 - Moderate Level
Oral Communication: Active Listening 3 - Moderate Level
Oral Communication: Oral Comprehension 3 - Moderate Level
Oral Communication: Oral Expression 3 - Moderate Level
Social Perceptiveness 3 - Moderate Level
Persuading 3 - Moderate Level
Critical Thinking 3 - Moderate Level

Personal Attributes Help - Personal Attributes

Importance
Social Orientation 4 - Highly important
Concern for Others 4 - Highly important
Collaboration 4 - Highly important
Attention to Detail 4 - Highly important
Active Learning 3 - Important
Service Orientation 3 - Important
Stress Tolerance 3 - Important
Independence 3 - Important
Leadership 3 - Important
Adaptability 3 - Important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Accounting 3 - Advanced Level
Clerical 3 - Advanced Level
Client Service 2 - Intermediate Level
Languages 2 - Intermediate Level
Law 2 - Intermediate Level
Public Affairs and Government Relations 2 - Intermediate Level
Performance Measurement 1 - Basic Level
Humanities 1 - Basic Level
Economics 1 - Basic Level
Business Management 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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