Competencies Technical Support Specialist – Information Technology (IT) in the North Shore Region

Find out what competencies you typically need to work as a technical support specialist – information technology (IT) in Canada. These skills are applicable to all User support technicians (NOC 22221).

Skills Help - Skills

Proficiency or complexity level
Troubleshooting 4 - High Level
Oral Communication: Active Listening 4 - High Level
Repairing 4 - High Level
Instructing 3 - Moderate Level
Digital Literacy 3 - Moderate Level
Reading Comprehension 3 - Moderate Level
Oral Communication: Oral Comprehension 3 - Moderate Level
Setting Up 3 - Moderate Level
Oral Communication: Oral Expression 3 - Moderate Level
Equipment and Tool Selection 3 - Moderate Level

Personal Attributes Help - Personal Attributes

Importance
Attention to Detail 5 - Extremely important
Independence 4 - Highly important
Collaboration 4 - Highly important
Analytical Thinking 4 - Highly important
Active Learning 3 - Important
Innovativeness 3 - Important
Service Orientation 3 - Important
Social Orientation 3 - Important
Stress Tolerance 3 - Important
Leadership 3 - Important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Computer, Technology and Information Systems 2 - Intermediate Level
Clerical 2 - Intermediate Level
Client Service 2 - Intermediate Level
Humanities 1 - Basic Level
Telecommunications 1 - Basic Level
Business Management 1 - Basic Level
Languages 1 - Basic Level
Mathematics 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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