Competencies Customer Sales And Service Agent (except Airline) in the Outaouais Region
Green job Help - Green job - Help

Find out what competencies you typically need to work as a customer sales and service agent (except airline) in Canada. These skills are applicable to all Ground and water transport ticket agents, cargo service representatives and related clerks (NOC 64313).

Skills Help - Skills

  • Cargo service representatives (except airline)
    Proficiency or complexity level
    Negotiating 3 - Moderate Level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Management of Material Resources 2 - Low Level
    Quality Control Testing 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
  • Ticket agents and related clerks (except airline)
    Proficiency or complexity level
    Negotiating 3 - Moderate Level
    Social Perceptiveness 3 - Moderate Level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level

Personal Attributes Help - Personal Attributes

  • Cargo service representatives (except airline)
    Importance
    Stress Tolerance 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Active Learning 3 - Important
    Service Orientation 3 - Important
    Social Orientation 3 - Important
    Independence 3 - Important
    Leadership 3 - Important
    Analytical Thinking 3 - Important
  • Ticket agents and related clerks (except airline)
    Importance
    Social Orientation 5 - Extremely important
    Leadership 5 - Extremely important
    Service Orientation 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Active Learning 3 - Important
    Innovativeness 3 - Important
    Stress Tolerance 3 - Important
    Analytical Thinking 3 - Important

Interest Help - Interest

Knowledge Help - Knowledge

  • Cargo service representatives (except airline)
    Knowledge level
    Clerical 2 - Intermediate Level
    Performance Measurement 1 - Basic Level
    Logistics 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Hospitality 1 - Basic Level
    Public Safety and Security 1 - Basic Level
  • Ticket agents and related clerks (except airline)
    Knowledge level
    Clerical 2 - Intermediate Level
    Telecommunications 1 - Basic Level
    Accounting 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Hospitality 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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