Competencies Front Desk Agent in the Southeast Region

Find out what competencies you typically need to work as a front desk agent in Canada.

Skills Help - Skills

Proficiency or complexity level
Management of Material Resources 3 - Moderate Level
Social Perceptiveness 3 - Moderate Level
Persuading 3 - Moderate Level
Coordinating 2 - Low Level
Instructing 2 - Low Level
Monitoring 2 - Low Level
Time Management 2 - Low Level
Digital Literacy 2 - Low Level
Writing 2 - Low Level
Numeracy 2 - Low Level

Personal Attributes Help - Personal Attributes

Importance
Service Orientation 4 - Highly important
Social Orientation 4 - Highly important
Concern for Others 4 - Highly important
Collaboration 4 - Highly important
Adaptability 4 - Highly important
Active Learning 3 - Important
Innovativeness 3 - Important
Stress Tolerance 3 - Important
Independence 3 - Important
Leadership 3 - Important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Clerical 2 - Intermediate Level
Client Service 2 - Intermediate Level
Humanities 1 - Basic Level
Telecommunications 1 - Basic Level
Accounting 1 - Basic Level
Languages 1 - Basic Level
Mathematics 1 - Basic Level
Hospitality 1 - Basic Level
Public Safety and Security 1 - Basic Level

Source Occupational and Skills Information System

Labour Market Information Survey
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