Summary Help Desk Technician in Canada
Find key facts and figures about working as a help desk technician. The following information is applicable to all User support technicians (NOC 22221).
Description
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
Learn more about help desk technician
Requirements
College or apprenticeship
This occupation usually requires a college diploma (community college, institute of technology or CÉGEP), an apprenticeship training of 2 or more years, or experience working in a supervisory occupation.
View job requirements about Job requirements
Wages
$30.26/hour
Median wage in Canada
View wages about Wages
Prospects
Varies
The job prospects vary across Canada depending on the province or territory.
View prospects about Prospects
Jobs
370 jobs
advertised in Canada
View available jobs about Jobs
Competencies
- Troubleshooting
- Oral Communication: Active Listening
- Repairing
- Instructing
- Preventative Maintenance
View competencies about Competencies
- Date modified: