Summary Help Desk Agent, Technical in the Montréal Region
Find key facts and figures about working as a help desk agent, technical. The following information is applicable to all User support technicians (NOC 22221).
Description
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
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Requirements
College or apprenticeship
This occupation usually requires a college diploma (community college, institute of technology or CÉGEP), an apprenticeship training of 2 or more years, or experience working in a supervisory occupation.
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Wages
$28.00/hour
Median wage in the Montréal Region
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Prospects
Moderate
The job prospects are fair in the Montréal Region
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Jobs
13 jobs
advertised in the Montréal Region
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Competencies
- Troubleshooting
- Oral Communication: Active Listening
- Repairing
- Instructing
- Preventative Maintenance
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