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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on November 08, 2024 by Employer details MAKR

Job details

*WHO WE ARE?* We are MAKRs ? Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting, and having fun are inevitable. The MAKR Group is comprised of three working brands dedicated to making the world more livable, playful and socially just?*Waterplay*, a cheeky global splash pad provider, *Parkworks*, a North American park space supplier, and *Wekid Mfg*., Canada?s most playfully professional steel manufacturing team. With 10?s of thousands of play and park space installations throughout the world, the MAKR Group have helped provide millions of people, from all walks of life, of all ages, and with diverse abilities, with access to amazing, inviting, playable, enjoyable, ?go-backable? recreation places. What makes us jump out of bed every morning is knowing we?re integral to create these meaningful places, and we need people like you to help us build them. *WHO YOU ARE?* You thrive in dynamic environments where no two days are alike. As a customer-focused, self-directed solution seeker, you bring creativity and energy to everything you do, encouraging others to do the same. With a strong sense of collaboration and a passion for fostering a fun, inclusive atmosphere, you naturally serve as a company and culture ambassador. We're a different kind of company, and we're looking for a unique individual to join our team! *WHAT YOU?LL DO?* We?re looking for a dedicated Customer Service Representative (CSR) to join our Parkworks team and provide exceptional support to both our sales professionals and customers. The CSR will collaborate closely with Regional Sales Managers (RSMs) to assist with sales and administrative tasks throughout the sales process, from opportunity management to order fulfillment. *RESPONSIBILITIES:* * Manage CRM processes associated with quotes and orders * Collaborate regularly with RSMs on opportunity requirements and provide backup support * Create complete, accurate customer facing materials including quotes and order packages * Complete internal documentation and materials needed for communication of order requirements to production and purchasing * Release orders (project and marketing) * Communicate regularly with customers ensuring that they are kept abreast of order status, potential delays, and expectations for delivery * Produce new dealer partner and supplier agreements as required * Facilitate effective communication between departments and encourage collaboration * Learn the products we sell and how they are positioned in the market, actively participating in training and knowledge development * Drive process improvement within the CSR function * Apply your knowledge, maturity and common sense for what is non-negotiable while also knowing where you have autonomy to make adjustments *QUALIFICATIONS:* * 3-5 years in field sales and/or customer service experience * Experience administering complex business to business sales processes * Exceptional computer skills and proficiency in the Microsoft Office Suite * Previous experience with Customer Service Management programs (Creatio) is preferred * Post-secondary diploma, degree, or equivalent experience required *OTHER INFORMATION:* * This is an onsite position located in Langley BC (6286 203 St C100, Langley, BC V2Y 3S1) * This position works Monday to Friday, 8-hour days. *WORK PERKS: * We thrive when our MAKR?s thrive! That?s why we offer? * A competitive annual salary ranging from $50,000.00 to $55,000.00 (with the possibility of a yearly bonus) * Flexible work schedule * Access to free professional coaching, resources, and counseling through our Employee and Family Assistance Program * Opportunity to enroll in our comprehensive benefit package after three months of employment * 2 weeks of paid vacation * Professional development opportunities * Lots of fun!!! Catered lunches, in-house silent auctions, contests, dra