Job prospects Supervisor, Call Centre Agents in New Brunswick

Explore current and future job prospects for people working as a "supervisor, call centre agents" in New Brunswick or across Canada.

Job opportunities in New Brunswick

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be good for Customer and information services supervisors (NOC 62023) in New Brunswick for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in New Brunswick:

• Approximately 800 people work in this occupation.
• Customer and information services supervisors mainly work in the following sectors:
  • Business support services (NAICS 5614): 50%
  • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 25%
  • Federal government public administration (NAICS 911): 7%
• 86% of customer and information services supervisors work all year, while 14% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 49 weeks compared to 42 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 39% compared to 52% for all occupations
  • Women: 61% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 11% for all occupations
  • high school diploma or equivalent: 38% compared to 30% for all occupations
  • apprenticeship or trades certificate or diploma: 8% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 32% compared to 23% for all occupations
  • bachelor's degree: 19% compared to 16% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Breakdown by region

Explore job prospects in New Brunswick by economic region.

Source Labour Market Information | Prospects Methodology