Summary Supervisor, Call Centre Agents in British Columbia

Find key facts and figures about working as a supervisor, call centre agents. The following information is applicable to all Customer and information services supervisors (NOC 62023).

Description

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

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Requirements

College or apprenticeship

This occupation usually requires a college diploma (community college, institute of technology or CÉGEP), an apprenticeship training of 2 or more years, or experience working in a supervisory occupation.

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Wages

$34.00/hour

Median wage in British Columbia

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Prospects

Moderate

The job prospects are fair in British Columbia

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Jobs

9 jobs

advertised in British Columbia

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Competencies

  • Monitoring
  • Time Management
  • Management of Personnel Resources
  • Management of Material Resources
  • Negotiating

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